Terms of Use
TRANSACTION GUIDE
This Transaction Guide has been prepared by “[*]” (hereinafter referred to as “[*]”), operating at the address [*] and registered with the Istanbul Trade Registry Directorate with the trade registry number [*], in accordance with Article 7 of the Regulation on Service Providers and Intermediary Service Providers in Electronic Commerce published in the Official Gazette dated August 26, 2015. It has been prepared and published on the Website for the purpose of informing all real and legal persons (hereinafter referred to as “Users”) who access the website with the extension [*] (hereinafter referred to as the “Website”), owned by [*], regarding the purchases they will make through the Website.
MEMBERSHIP
You are not required to become a member to purchase products from our website. For purchases made without becoming a member, the information you share with [*] will not be used to create a membership in your name.
Users who wish to become members of our website must click on the "Register" option in the upper right corner of our home page and fill out the membership form.
After completing the membership form, you must read and accept the membership agreement and disclosure text. If you do not accept the membership agreement and disclosure text, your membership process will not be completed.
In addition to the membership agreement, you'll be asked to confirm whether you'd like to receive email or SMS notifications about special promotions, product launches, and campaigns. We'd like to emphasize that you don't have to confirm this to become a member.
MEMBER LOGIN
Our users who are members of the Website can click on the "Login" button in the upper right corner of our home page.
By clicking on the option, entering their registered e-mail address and the password they have chosen in the form on the page that opens, pressing the "Login" button, they can access their own accounts and use the Website through this account.
If you forget your password, click on the "I Forgot My Password" link and enter your registered e-mail address on the page that opens, and your password will be sent to your e-mail address registered on the Website.
PRODUCT SELECTION AND PRODUCT PURCHASE
You can find the product you want to purchase by typing the "Search" button on the Website or by looking at the relevant categories.
After selecting the product you want to purchase, you can view the product description, image, estimated delivery time, price and other information on the product page.
You can add the product you have selected to your cart by pressing the "Add to Cart" button on the product page.
After selecting the items you want to purchase, click the "My Cart" button in the top right corner to see all the items you've added to your cart and their total price, including any applicable taxes. Alternatively, you can remove items from your cart or increase or decrease the quantity by clicking the "Delete" button to the right of the item in your cart.
When you click the "Buy" button on the "My Cart" page, a page opens with the "Sign In" section for users who have not logged in before and the "Continue Without Logging In" option for non-members.
If you continue with the purchase process after this step, you will be directed to a page where you can specify the address where the product and the related invoice will be delivered. Registered users can select their registered address at this stage. If they wish to have the delivery and/or invoice sent to a different address than the one registered in the system, they can define and add a new address or delete the existing one. Non-registered users or members without a registered address must clearly specify the address where the product will be shipped. If you wish to have the product and the related invoice sent to different addresses, uncheck the "My invoice and delivery address are the same" option on the address page and select separate delivery addresses for the product and the invoice.
After filling in the address section, click the "Payment" button to be directed to the payment page. This page displays the total amount you need to pay, calculated by adding the shipping cost along with the product prices you selected.
To purchase your products, you must confirm your purchase by clicking the "I have read, understood, and accepted the Distance Selling Agreement Preliminary Information Form and the Distance Selling Agreement" button at the bottom of the payment page after reading the agreements. Otherwise, you will not be able to proceed to the next step to complete your purchase.
In the "Payment Information" section on the payment page, you can choose either Wire Transfer/EFT or Credit Card to pay the total amount of your purchase. If you choose the credit card option, you must enter your credit card information in the relevant section. When you choose Wire Transfer/EFT, fill in the payment recipient and account information and click the "Make Payment" button to complete your payment.
At each stage before clicking the Make Payment button, you can go back to the previous stage and change your information, modify your order, or cancel your order completely.
After entering your credit card information, you can select 3D Secure (3-Dimensional Security) and/or installment options, if available. If you select the 3D Secure option, click the "Complete Payment" button, enter the code from the SMS sent to your phone by your bank into the relevant section on the bank page to which you are directed, and your payment will be completed.
Once your order is completed, your Distance Selling Agreement will be sent to your registered email address. We will retain your Distance Selling Agreement for the duration of the retention obligation imposed on us under the Distance Selling Regulation. Upon your request, we will provide you with your Distance Selling Agreement for this period.
Users who place orders through our Website as members can track the status of their orders by using the "Order Tracking" page in the member menu after logging in.
Users who shop without becoming a member can click on the "Order Tracking" link on the Website, enter the e-mail address and order number they used when placing the order, and then track their orders on the page that appears.
DELIVERY
The products you order are shipped immediately after they are delivered. Delivery times vary, and the delivery time provided in the product descriptions is an estimate.
If you order more than one product, delivery times may vary due to the products being held in different warehouses. Therefore, the products you order may be delivered to you on different dates.
Once your ordered products are shipped, you will be provided with a tracking number. You can track your order using this tracking number on the shipping company's website.
Product orders placed over the weekend will be processed on Monday.
Once the product is delivered to the user by the courier company, the delivery is deemed to have been completed without any problems. Therefore, when you receive your order, you should check the product packaging and, if you find any missing or incorrect items, report this to customer service by having the courier officer draw up a report.
PERSONAL DATA PROTECTION AND PRIVACY POLICY
In order to purchase a product requested by the User through the Website, the User must share personal information with [*]. Personal information shared by the User is processed in accordance with the "Privacy Policy and Cookie Policy" published on the Website. You can access [*]'s "Privacy Policy and Cookie Policy" regarding personal data through the link ____________. Additionally, we would like to point out that, as the User, you consent to such transactions by providing the requested approvals in cases where your explicit consent is required.
[*] may use, process and store the information transmitted to it by the User over the internet in accordance with the provisions of the "Privacy Policy" and "Cookie Policy", provided that the User's consent is obtained.
DISPUTE RESOLUTION
Any disputes that may arise from the application and interpretation of this transaction guide will be resolved in accordance with the provisions set out under the title of “Resolution of Disputes” in Article 14 of the Distance Selling Agreement. Provincial and District Consumer Arbitration Committees have jurisdiction within the monetary limits determined annually by the Ministry of Trade and published in the Official Gazette, and Consumer Courts have jurisdiction for amounts exceeding these limits.
The User may apply to the Arbitration Committees and Consumer Courts where he or the Seller is located, within the scope of the provisions of the Consumer Protection Law No. 6502 and the Regulation.
For disputes outside this scope, [*] Courts and Enforcement Offices have jurisdiction.
MEMBERSHIP AGREEMENT
GENERAL INFORMATION
Before performing any transactions on the website with the extension Nehir.com.tr (hereinafter referred to as the " Website "), it is necessary to read the rights and obligations agreed upon in this Membership Agreement and to confirm that these provisions have been read through the Website.
We would like to emphasize that, upon selecting the "I have read, understood, and accept the Membership Agreement" option, you are deemed to have read, fully understood, and accepted all provisions of the Membership Agreement. Nehir Mutfak Eşyaları San. ve Tic. A.Ş., its employees, or authorized individuals and organizations will not be held liable for any direct or indirect material or moral damages that may arise from your failure to read this Membership Agreement or your failure to comply with its provisions despite having read it. We hereby declare that the responsibility arising from the reasons explained above rests solely with you.
MEMBERSHIP AGREEMENT
- Parties
This Membership Agreement (hereinafter referred to as the “Agreement” ) has been concluded between the parties detailed below;
- " Nehir Mutfak Eşyaları San. ve Tic. A.Ş. " (hereinafter referred to as the "Company" ) , registered with the Istanbul Trade Registry Office with the trade registry number 630027, operating at the address Hisar Cad. Setüstü Sok. No:2 34810 Anadoluhisarı, Beykoz/İstanbul.
- Website All natural and legal persons who access the site by becoming a member (hereinafter referred to as "Member")
Each of them will be referred to individually as a “Party” and together as the “Parties” .
- Purpose and Scope of the Agreement
The Company is a company established in accordance with Turkish legislation that offers its branded products for sale electronically through its Website […]
By using the Company’s Website, Members intend to enter into a distance sales contract with the Company in order to purchase […] branded products.
This Agreement regulates the terms and conditions of the relationship to be established between the Company and the Members through the Website.
- Moment of Establishment of the Agreement
This Agreement shall be deemed to have been established upon the Member's confirmation on the Website of the "I have read and accept the Terms of Use and Membership Agreement" option after completing the membership form, and upon the Company's acceptance of this confirmation. The "membership confirmation email" sent by the Company to Members constitutes evidence of the establishment of the Agreement between the Parties.
It is not possible for Members to become a Member of the Website without approving this Agreement through the Website.
- Website Membership Conditions and Members' Obligations
Those who wish to purchase the Company's products by becoming a member of the Website are first required to fill out the membership form on the Website.
Members are responsible for completing all mandatory and optional fields in the membership form. The Company expects Members to complete the information in the membership form accurately and completely. Members hereby acknowledge, declare, and undertake that they will be solely responsible for any direct and/or indirect damages resulting from incomplete or inaccurate information.
The Company is under no obligation to verify the accuracy of the information and content provided by Members. By completing the membership form and signing this Agreement, Members acknowledge, represent, and undertake that the information they provide to the Company is accurate, complete, and lawful.
After completing the membership form and approving this Agreement, Members will become Website Members only upon the Company's approval. Therefore, membership in the Website can only be acquired upon the Company's approval.
After completing the membership process, the Member will be able to benefit from all services offered on the Website by logging into the Website with the username and password he/she has chosen.
The username received during membership is specific to the member who defines it in his/her own name, and other members will not be able to use this username.
The member has the right to change his/her username and password when necessary.
All content and all matters related to the content (including but not limited to expressions, structures, designs, ideas) on the Website, including but not limited to all information, text, images, music, videos, graphics, logos, patterns, designs, brands, documents, slogans, page layouts, visual and audio images and other signs, are the exclusive property of the Company and are protected in accordance with the official legislation provisions, especially the laws, statutes, regulations of the Republic of Turkey, and international intellectual and industrial property legislation. Members declare, accept and undertake to act in accordance with all the above-mentioned legislation provisions while using the Website and to comply with etiquette, general morality, public order and all regulations regarding the use of the Website made or to be made by the Company.
Members accept, declare and undertake that if they share their usernames and passwords obtained through the Website with third parties and suffer damages for this reason, they will be individually responsible for such damages.
Members accept, declare and undertake that they will be responsible for any damages that may arise if they unlawfully access and use the username and password information of other members.
- Termination of Membership
The Company may unilaterally terminate memberships without giving any reason and without any written or verbal notice, and may therefore restrict and/or block the Member's access to the Website.
- Company's Obligations
The Company hereby acknowledges, represents, and undertakes to make the Website available to its Members, except for reasons beyond its control. We would like to emphasize that the Company reserves the right to unilaterally suspend its services, permanently or temporarily, and to change the content of the service, without notice or justification to its Members.
If the Company makes any changes to the Membership Agreement, Terms of Use, or similar matters, these changes will be published on the website. These changes will apply to all members from the date they are published on the website. Members acknowledge, represent, and undertake that they are responsible for using the website and fulfilling their obligations in accordance with these rules from the date of publication.
- Website Terms of Use
The website is available to all members. Members may access the services offered on the website free of charge unless otherwise determined by the Company.
The Company may block Members from using the Website without notifying Members in the following cases:
- Incomplete and misleading information, content that is incompatible with the legal regulations of the Republic of Türkiye, is recorded on the site by Members,
- Partial or full copying of the Website content by members without the Company's permission,
- Any action taken by members that would threaten the security of the Website or render the website and the software used unusable.
- General Regulations
The Company regularly reviews all content on the Website for accuracy, terms, status, purpose, quality, currency, and marketing conditions. However, despite due diligence and care, the Company assumes no legal, criminal, or administrative liability to Website Members for any discrepancies between the information on the Website and the current status of the relevant service or product due to reasons beyond the Company's control. Members accessing the Website accept this provision from the moment they access the Website. Furthermore, the Company will not be liable to Members for any interruption or disruption in the services provided by the Company while the Website is being accessed by Members.
The Website may contain links that enable access to other websites and/or other content that are not under the Company's control and are the exclusive property of third parties and/or operated on its behalf. The Company has added these links solely for the purpose of providing Members with easy access. These links added to the Website by the Company are not intended to endorse the owners and/or operators of these websites. Therefore, the Company makes no representation or warranty of any kind regarding the information contained on the linked website. The Company is not responsible to Members for any direct, indirect, material, or moral damages or expenses that Members may incur due to the use of any content and/or documents available on the Website extension and/or other website extensions linked through the Website. Members cannot hold the Company liable for any legal, criminal, or personal liability related to these consequences.
The Company is diligent in keeping the Website free from threats such as viruses and similar malicious software, programs, applications, and codes, and makes every effort to take the necessary precautions. However, despite these efforts, the Member who accesses the Website acknowledges that the files, information, and documents available for upload and/or sharing on the Website may not be free of all viruses and similar harmful content and/or codes, and that the Company cannot guarantee these issues. Therefore, the Member acknowledges that they are responsible for ensuring the security of their own software and operating system and for providing their own virus protection program when accessing the Website. If the Member suffers any damage due to the matters described in this paragraph, the Company will not be liable for any damages that may be incurred by the Member and/or third parties.
- Personal Data Protection and Privacy Policy
Members who accept the membership conditions in this Agreement are also deemed to have read, understood and accepted the "information text" published on the Website.
Members are obligated to read and accept this Agreement and the disclosure text when completing their membership process through the website. If they do not accept this Agreement and the disclosure text, the Company will not approve their membership.
You can access the Company's "Privacy Policy and Cookie Policy" regarding personal data through the link ____________. Additionally, as a Member, we would like to point out that by providing the approvals requested by the Company in cases where your explicit consent is required, you will be deemed to have consented to such transactions.
- Notifications Regarding Intellectual and Industrial Property Rights
The Company is the sole legal owner of the Website, and all content presented on the Website, information regarding the intellectual and industrial property rights in question, programs and software related to the protection of this information are the exclusive property of the Company.
In this context, the Company has all rights of use and disposition. Furthermore, the Company is the sole owner of all documentation made available for Members' use and/or viewing on the Website.
All Members accessing the Website accept, declare and undertake that they cannot partially or fully modify or copy any content on the Website, including all codes, software, databases, hardware and programs, and that it is not possible for Members to publish, reproduce, rent, upload to another platform, transmit or distribute all of these.
In addition, Members accept, declare and undertake that they will not compete directly and/or indirectly with the Company through any of their actions.
- Liability and Limitation of Liability
If the Member violates this Agreement and causes a tort and/or direct and/or indirect damage while using the Website, the responsibility for all these belongs to the Member using the Website, and the Company will not have any liability for the aforementioned reasons.
The Company will not be liable to Members for any interruption, disruption, or blocking of access to the website due to the issues described in the first paragraph of this article. By approving and accepting this Agreement on the website, the Member will be deemed to have accepted this condition.
- Transfer of Contract
Members do not have the right to transfer any or all of this Agreement to a third party without the Company's written consent. Members hereby acknowledge, declare, and undertake that any violation of this provision will result in their liability.
- Force Majeure
In the event of circumstances beyond the control of the Company that prevent and/or delay the performance of its obligations undertaken under this Agreement, and in all cases legally accepted as "force majeure", the Company cannot be held responsible for late or incomplete performance or non-performance of its obligations determined under this Agreement.
- Separability
If a provision of this Agreement is deemed invalid for any reason, the remaining portion of the Agreement will not be affected by this invalidity, and the other provisions of the Agreement will remain in effect. The Company reserves the right to add a new provision to reflect its will in place of the invalid portion.
This Agreement has been prepared as five (5) pages and submitted to the Members for approval on the Website.
